Operations Team Lead at Computershare Ltd Australia (2024)

Job Description

Location: Maroochydore

This is a hybrid position based in Maroochydore. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

Computershare Utility Services (CUS) specialises in the provision of innovative business solutions to a range of utilities around Australia. Their vision is to be the leader in the provision of outsourced services and solutions in the utility market segments where they specialise - Water, Commercial & Industrial and Mass Market (Retail).

A role you will love

Reporting to the Operations Manager, Utility Services you will be required to play an integral part in the successful running of the Revenue Operations team, taking full responsibility for the management and development of its team members and achieving strict client SLA requirements.

Some other key responsibilities:

• Manage the day-to-day planning, control, and direction of activities for the team.
• Actively manage, coach, and provide development plans for team members, resolving performance issues promptly and providing motivation that encourages all team members to deliver to their full potential.
• Oversee team performance, reporting and monitoring quality of outputs to ensure services are at optimum levels.
• Client liaison related to operational performance, changes, and risks.
• Deliver to agreed KPI's and SLAs, both internal and external
• Recommend process improvement initiatives to drive continuous improvement within the business and for the client.
• Recommend and, where appropriate, implement contingencies, practical workarounds, and workload management strategies.
• Work as part of the Operational Management team delivering updates and statistics on a daily, weekly, and monthly basis.
• Plan, optimise and forecast resources for the team.
• Drive customer satisfaction through provision of quality service to our internal and external clients.
• Actively participate as a valued member of the Queensland Operations Team
• Actively develop and promote a safe working environment.

What will you bring to the role?

• Demonstrated achievement in successfully leading teams - building capability; meeting performance goals; and always fostering, and maintaining, a customer focused work culture.
• Exceptional organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise, multi-task, achieve business goals, perform, and always work with a customer focused approach.
• Exceptional communication, presentation and relationship building skills.
• Self-motivated, with the ability to influence and work as part of a multi-skilled team to achieve challenging targets and deadlines.
• Strong customer service focus
• Ability to work under pressure and respond to tight timeframes.
• Strong analytical skills including the ability to analyse and interpret complex information from numerous sources, prepare and present analysis, prepare reports, deal with challenges creatively and achieve business focused solutions.
• Demonstrated organisation and planning skills, with excellent attention to detail.
• Ability to identify process opportunities and work towards successful implementation.
• Intermediate to advanced Microsoft Word and Excel capability

Desired skills:

• Demonstrated experience managing a multi-disciplinary team in a call centre or back-office billing, payments, and credit.
• Water utilities experience

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook. allocate and coordinate work as a team leader: may check on completion/quality. Provides on-the-job training/support to new team members.

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with 14,000+ employees across 22 different countries delivering expertise to over 25,000+ clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [emailprotected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.